Shipping policy

Shipping Policy for Copper and Co

1. Order Processing:

• Processing Time: Orders are typically processed within 2-3 business days. This includes preparing your homemade dog treats and getting them ready for shipping.

2. Shipping Methods and Costs:

• Domestic Shipping: We offer standard shipping options for domestic orders. Shipping charges are based on the weight of your order and the shipping method selected.
• International Shipping: International shipping is not available.

3. Delivery Estimates:

• Estimated Delivery: Delivery times vary based on the shipping method chosen and your location. 
• Tracking: Once your order is shipped, we will provide you with a tracking number so you can track your package's progress.

4. Shipping Restrictions:

• Address Accuracy: Please ensure your shipping address is correct when placing your order. We are not responsible for items shipped to incorrect addresses provided by the customer.
• P.O. Boxes: We are unable to ship to P.O. Box addresses.

5. Damaged or Lost Packages:

• Damaged Items: If your order arrives damaged, please contact us immediately with photographic evidence so we can address the issue.
• Lost Packages: If a package is lost in transit, we will work with the shipping carrier to locate it. If the package cannot be found, we will arrange a replacement or a refund.

6. Returns and Exchanges: Please refer to our Return and Refund Policy for information on returns and exchanges.

7. Contact Us: For any questions or concerns about our shipping policy, please contact us at treats@copperandco.co.