Refund policy

Thank you for choosing Copper and Co for your dogs treats. We are committed to the satisfaction of our dog customers and their owners. Below are the details of our return and refund policy.

1. Return Conditions:

  • Time Frame: Returns are accepted within 14 days of receipt.
  • Product Condition: Products must be unopened and in the condition you received them.
  • Exclusions: Due to health and safety concerns, opened packages cannot be returned except in cases of product defects.

2. Refund Eligibility:

  • Full Refunds: Eligible for unopened items returned within the specified time frame.
  • Partial Refunds or Credits: In the case of defective products, we may offer a partial refund or store credit.

3. Steps to Initiate a Return:

  • Notification: Contact us within the 14-day window at treats@copperandco.co
  • Confirmation: We will provide instructions for the return.
  • Return Shipping: Please note that customers are responsible for return shipping costs.

4. Receiving Your Refund:

  • Processing: Upon receipt and inspection of the return, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed to your original method of payment within a specified number of days.

5. Damaged Goods:
If your order arrives damaged, please contact us immediately. We will replace the item and cover the shipping cost for the replacement.

6. Non-Returnable Items:

  • Opened Packages: For health and safety reasons, any treats with opened packaging are not eligible for return. This ensures the highest standards of quality and hygiene for all our furry customers.
  • Gift Cards: Gift cards are non-returnable and non-refundable.
  • Limited Edition or Seasonal Items: Any special edition or seasonal treats are final sale and not subject to returns, due to their limited availability.

7. Contact and Support:

For any questions or assistance with your return, please contact us at treats@copperandco.co. We are here to help!

Thank you for your support of Copper and Co. We appreciate your business and hope to continue serving you and your pet with quality homemade treats.